Damaged Goods – Online Purchase:
In the event the goods purchased at shop.vitallifehealth.com.au are damaged in transit, do not accept delivery and have the courier return the full order to us. If damage was not obvious prior to accepting the goods, please contact us within 24 hours to arrange for the items to be returned. We may request photos as evidence. Any claims after this time frame not not valid.
Incorrect Products – Online Purchase:
If you make a purchase at shop.vitallifehealth.com.au and in error we send the incorrect items, contact us within 48 hours of receiving the goods. We will then issue a Returns Authorisation Number and request you send the incorrect, unopened products back to us. Once the incorrectly sent items have been successfully received back to our warehouse in unopened / undamaged condition we will issue a refund or replacement within 7 days. Incorrect orders/products must be identified before opening. We will not accept a product that is incorrect AND has been opened. It is the customer responsibility to identify this and notify us before opening. We reserve the right to deny a replacement or refund if products are opened, consumed or not rectified within 5 days of ordering.
Change of Mind – Online Purchase:
If you change your mind related to a purchase at shop.vitallifehealth.com.au, you can return the unopened / undamaged item within 5 days for a refund, less postage and handling costs we incurred (even if you received our free postage offer, you will still forfeit delivery charges, relative to your delivery charge zone). For change of mind returns you will need to contact us within 5 days via phone or email and provide your invoice number. We will then provide a Returns Authorisation Number, and will issue a refund within 2 days of the item being received into our warehouse in unopened / undamaged condition. Limit of One (1) change of mind refund per customer/month. Cost of sending the item back is at the senders expense and risk.
Any opened goods will not be refunded, unless the return is related to an identified quality issue.